Data Deletion

1. How to request deletion

Email info@pipps.co from the email address linked to your account or loyalty membership, with “Data deletion request” in the subject line.

In the message, tell us:

• your full name;
• the email address and/or phone number your PIPPS account or loyalty membership is registered to;
• the name of the business whose loyalty programme you joined, if you are a programme member;
• what you want deleted — everything, or a specific part such as your phone number or your messaging opt-in.

Please do not send us passwords, payment card numbers or copies of identity documents.

2. How we verify the request is yours

We reply to the email address or phone number held on the account to confirm the request came from you. If the details you give us do not match an account, we may ask for one further piece of information that only the account holder would know.

We do this so that we do not delete or disclose another person’s data. If we cannot verify the request, we will tell you and we will not act on it.

3. What happens next

We acknowledge your request, carry out the deletion, and confirm to you when it is done — or explain why some part of it cannot be actioned.

If you are a member of a loyalty programme run by a business on PIPPS, that business controls the data held for its programme. We will pass your request to that business and delete what is ours to delete.

4. What is deleted

A full deletion request removes:

• your profile and contact details;
• your loyalty memberships, point balances, coupons and any wallet passes held for you;
• your messaging opt-ins and the phone number or email address used for them;
• enquiry form submissions you sent us through pipps.co.

Deletion removes the data from the live service. Points, coupons and rewards attached to a deleted record are cancelled with it and cannot be restored, so please redeem anything you want to keep before you ask us to delete your account.

5. What we may keep

We keep the minimum needed where the law requires it, or where we need it to establish, exercise or defend a legal claim — for example records we are required to retain under the accounting and commercial laws of the State of Kuwait, and a minimal record that a deletion request was made and completed.

Anything retained on that basis is kept only for as long as the reason applies, and is not used for any other purpose.

6. Deleting a business account

A business that wants to close its PIPPS account and have its data deleted should email info@pipps.co from an address held on the account. Deleting a business account also deletes the loyalty records held for that business’s programme, including its customers’ point balances.

7. Contact

All deletion requests and questions about them go to info@pipps.co.