Refund Policy
Last updated: 30 October 2026
Nature of the product
The Digital Business Card is a digital product, delivered immediately upon payment. Once the card is created and its link is sent to you, the product has been delivered in full.
When you are entitled to a refund
A full refund is given in two cases:
- Duplicate purchase — if you paid more than once for the same card in error, we refund the extra payment.
- Incomplete payment — if you were charged and your card was not created due to a technical fault on our side, we refund in full.
In either case, contact us at info@pipps.co within 14 days of the payment date. We will refund to the original payment method within 7 working days of accepting the request.
When a refund is not given
- After the card has been created and its link delivered, because you changed your mind or no longer need it.
- If your card was suspended for breaching our Terms and Conditions.
- For any card that has already been saved into other people’s wallets.
Suspending your card
You may request that your card be suspended and its data deleted at any time, by writing to info@pipps.co. Suspension does not entitle you to a refund, and cards already saved in other people’s wallets remain on their devices, although they will stop updating.
Your statutory rights
Nothing in this policy limits any right granted to you under the consumer protection law of the State of Kuwait.